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All goods sold are non-returnable / refundable.

Damages / Parcel Lost-in-Transit

If you received your order damaged, please save all packaging materials and damaged goods to file a claim with our customer service.

Damage Claim Process

1. Contact Us:
   Email us at sales@appi.com.my or WhatsApp us at +6012-257 2530 with your order number and pictures of goods damaged and the packaging materials.
   
   
2. Review:
   Once your claim is accepted, we will arrange for replacement product to be sent to you.
   
   
3. Shipping Costs:
   The replacement item shipping cost will be paid by our company.

Contact Us

If you have any questions about our Shipping or Return Policy, please contact us:

• Email: sales@appi.com.my 
• Phone: +6012-257 2530
  
• Address: 1006, 1st Floor Block A, Kompleks Sentral, 33 Jalan Segambut Atas, 51200 KL.